Volumely products are suitable for all hair types , whether fine and oily, thick and dry, long and damaged, short and normal, it doesn't matter, we have the ritual you need to restore shine !

Example: Fine, flat hair or hair lacking volume.

The brands and products referenced address all kinds of concerns.

Create your hair profile , we will have THE solution for you!

Yes, our products are gentle and suitable for colored or chemically treated hair.

They are formulated to protect and condition hair.

However, we always recommend doing a patch test before use, especially for very sensitized hair.

For optimal results, use the complete recommended ritual:

• Care before shampoo,
• Shampoo,
• Conditioner
• Thermo-Protective Spray
• Finishing care

Follow the instructions on each product, furthermore application advice is detailed in the Volumely Mag' (Volumely digital magazine) of the brand in question. You can find them on each “Brand” page on the Volumely.fr website.

No, at Volumely, we are committed to offering quality products without harmful ingredients.

We select only natural products without sulfates, parabens and silicones, favoring natural ingredients that are gentle on the hair.

The products selected by Volumely are available for purchase on our website www.volumely.fr .

We offer fast delivery and exclusive special offers for our online customers.

We currently do not offer free samples, but we often have special offers and promotions on our website, allowing you to try our products at a great price.

We provide, when we have samples of other products of the same brand, it all depends on the products purchased, we can also, depending on our stock, introduce you to products from other brands which correspond to your needs (brilliance, growth, hydration, volume).

No longer worry about what hair products you need, we adapt the products according to your needs, your concerns, your wishes, your budget and the seasons!

Less mental load while saving money!

Bonus: Nothing but naturalness in our boxes! and lots and lots of love :)

Yes, you can change or cancel your subscription at any time, without fees or long-term commitment.

Simply log in to your Volumely account and manage your subscriptions according to your preferences.

Yes, you can pause your subscription temporarily if you wish.

Log in to your Volumely account and go to the "Manage my subscription" section to pause your subscription until your next order.

Yes, delivery costs are included in the subscription price for deliveries to relay points.

However, additional charges may apply for home delivery. This one is €4.90.

Yes, you can change your subscription shipping address by logging into your Volumely account and updating your shipping information in the "Manage My Subscription" section.

Absolutely, via the “Offer” page on the volumely.fr website you can choose to offer:

• A subscription of 3 boxes to the Essential Routine
• A subscription of 3 boxes to the Complete Routine

Changing your password, or your delivery addresses is very simple. Click on “my account” and enter your username and password. Once logged in, you can view and edit your personal information.

When you click on the forgotten password link, please enter the email address that was used to create your account. Your password will be sent to you by email instantly. Be sure to check your junk mail or spam folder if you have not received it.

Subscribe to the VOLUMELY online store newsletter by entering your email, first and last name on the home page in the newsletter section at the bottom of the page. You will be informed of VOLUMELY news and our exclusive offers.

You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do this in your account, in the “My subscriptions” section. Please do not hesitate to contact us about this if you encounter any difficulties.

You can find the items you added to the basket for a period of one year (while stocks last), by following the instructions below:

- Log in from the same computer,
- Go to the same browser,
- Use the same domain: https://www.volumely.fr ,
- Log in with the same customer account.

The information you provide to us to complete your order is only used within the framework of our commercial relationship. Under no circumstances may this information be shared with third parties or resold. In accordance with the data protection and freedom law of January 6, 1978, you have the right to access and rectify personal data concerning you. Concerning your banking information (bank cards), this is only used as part of your payment with our secure payment partner Stripe. We do not store any banking information about you.

For any request, you can contact our Customer Service by email at hello@volumely.fr or via our chatbot present via the icon at the bottom right on the VOLUMELY website.

All your orders are shipped within 48 hours (while stock lasts).

Delivery times are then between 2 and 5 days after your order is handed over to the carrier.

You will be kept informed by email of the preparation and shipping of your package.

We will send you a confirmation email a few minutes after validation of your order.

In this email you will find the summary of your order as well as a link allowing you to access your account and follow the status of your order.

Your order will go through the following statuses: "Validated", "In preparation" and finally "Shipped".

When your package is delivered to the carrier, you will also receive a new email telling you that your package has been delivered to the carrier, in which a package tracking number will allow you to follow its journey.

Currently it is not possible to cancel or modify your order.

Indeed, as soon as payment is validated, your order is sent to be prepared in our warehouse in order to ship it to you as soon as possible.

However, if you still wish to cancel your order, we invite you to refuse your package only in the case of delivery by colissimo or parcel relay.

The latter will then be returned to our warehouse and we will then issue your refund.

For any request, you can contact our Customer Service by email at hello@volumely.fr or via our chatbot present via the icon at the bottom right on the VOLUMELY website.

At this time we do not offer this option.

Remember to check the validity date of your discount code.

Also make sure to respect the box and enter your code without putting a space.

Remember to clear your computer's cache. If your code works, a text will be displayed to tell you that your coupon has been taken into account.

Codes cannot be combined: if you have several, only one of them can be used when ordering.

After following these procedures and in the event that the code does not work, do not hesitate to contact the customer service of the VOLUMELY online store by email at hello@volumely.fr

For any request, you can contact our Customer Service by email at hello@volumely.fr or via our chatbot present via the icon at the bottom right on the VOLUMELY website.

Shipping times (out of our warehouses) are 48 working hours (Monday to Friday) maximum.

This deadline corresponds to the preparation time for your order in our warehouses (destocking, verification, package preparation, packaging, labeling, etc.), your order is then delivered to the chosen carrier.

Delivery times depend on the mode of transport chosen (next day delivery for all orders placed before 2 p.m.):

- For Colissimo home delivery, the time is 3 to 4 working days from the date of the order.

We currently deliver to mainland France, Germany, Belgium, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland , Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia and Sweden.

In this case, the package is delivered directly to your home and if you are not home at that time, a delivery notice will be left in your mailbox. This notice indicates the time and day of arrival as well as the post office where you can collect the package.

You will then have to go to the indicated post office with the receipt provided by the postman and an identity document to collect it.

You then have a period of 14 days, after which the package will be returned to us.

If you still have not received your package after 6 days and no delivery notice has been left for you, remember to check the status of your package according to the delivery method chosen. (maybe he is at a neighbor's house?).

You can also contact customer service by email at hello@volumely.fr

In these cases, please contact the customer service of the VOLUMELY online store before returning the item so that they can give you instructions on the procedure to follow.

To do this, it's very simple, you just need to contact customer service by email at hello@volumely.fr

Returns are free for all orders placed in mainland France. To make the return, stick the Colissimo return label received in your package and drop off your package at the post office.

- For any return of an order delivered in Europe (excluding mainland France) or internationally, the return costs are your responsibility.

We will also reimburse your order in the event that the return is due to an error on our part, of course the reshipment costs will be fully reimbursed upon receipt of proof.

If your payment doesn't go through, check to make sure your card numbers or expiration date aren't wrong.

Check with your banking establishment that they are not blocking the payment.

For security reasons, customer service does not have access to your bank details but remains at your disposal to guide you.

You can install the latest versions of each browser through the following links:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Internet Explorer

Thank you very much for wanting to introduce our products to those around you! 😍

Our sponsorship program is available at this link:

For each sponsored friend, it's €5 in vouchers to say thank you and €5 for their first order (note that this only works for new customers!).

How it works ?

• Join the Volumely community by placing your first order.
• Invite your friends, your work colleagues (or even your grandmother!) by sending them this famous sponsorship link
• Your friends place their first order via your link and benefit from a €5 reduction
• Jackpot! You earn €5 in vouchers for each friend who orders.
  

Do not hesitate to contact our team at the following address if you have any questions: hello@volumely.fr

Your sponsorship link is available in your customer account on the website www.volumely.fr

If you can't find it, contact us and we will provide it to you directly by email.